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FAQ

FAQs

SHOPPING

How can I get assistance if I need it?

You can email us at info@ceviz.co.uk. You can also call us at 07391717143 or visit our store for assistance. It is our pleasure to assist you.

Do you offer bespoke production?

Yes, we can work on bespoke projects for tables, bulk chair orders, and other furniture. For detailed information about bespoke options, you can email us at info@ceviz.co.uk

How durable is a walnut wood?

We use solid walnut in many of our tables and mirrors. Walnut is a hardwood with a dense grain, making it naturally strong and durable. Turkish walnut is especially high quality. A properly cared for walnut product should last for many years.

What is resin epoxy table made of?

An epoxy table is made by pouring a mixture of resin and hardener (also known as epoxy) over a surface, such as a wood table top or a concrete slab. The epoxy is then allowed to cure, forming a hard, durable surface.
We use resin in our tables, some end tables, and accessories to enhance their aesthetic appeal and durability.

PAYMENT

Can I pay with my Mastercard?

Yes, you can pay with your Mastercard, Visa and AMEX on Shopify. Shopify supports a variety of payment methods, including credit and debit cards, as well as online payment services such as Apple Pay. When you are checking out on a Shopify store, you will be able to choose your preferred payment method.

Is it safe to pay with my credit card on Shopify?

Shopify takes the security of your payment information very seriously. All credit card transactions on Shopify are processed through secure servers and are encrypted to protect your personal and financial information.

Can I use Google Pay to pay on Shopify?

Yes, you can use Google Pay to pay on Shopify. Google Pay is a digital wallet that allows you to make payments using your phone or tablet. To use Google Pay on Shopify, you will need to have the Google Pay app installed on your device and set up with a payment method, such as a credit or debit card. When you are checking out on a Shopify store, you will be able to choose Google Pay as your payment method.

Can I use Apple Pay to pay on Shopify?

Yes, you can use Apple Pay to pay on Shopify. Apple Pay is a digital wallet that allows you to make payments using your iPhone, iPad, or Apple Watch. To use Apple Pay on Shopify, you will need to have the Apple Pay app installed on your device and set up with a payment method, such as a credit or debit card. When you are checking out on a Shopify store, you will be able to choose Apple Pay as your payment method.

RETURNS

What is your return policy?

We want all our customers to be happy with their items. If you have a problem with any item please do not hesitate to contact us and we will do our best to resolve any issue you may have.
If items have been modified or have been damaged or parts missing we will not be able to accept returns. You can return stocked products purchased online within 14 days of the original purchase being made.
We are unable to refund custom, bespoke orders.

SHIPPING

What should I do if I am not at home during the delivery time?

If you are not at home during the delivery time, you can ask a friend or family member to receive the items on your behalf. You can also change the delivery address before the delivery time, or request that the items be left at a self-storage location on your property. You can also ask the driver to leave the items with a neighbour.

What is your delivery time?

Delivery time is 5-7 for stocked products in the United Kingdom, whereas the delivery date of bespoke products is 8 weeks. Most of the products of the Ceviz are in stocks and the delivery time for these products can be found in the description part of each product's detail page. When your order is ready to be delivered, we will contact you with the estimated dates when your goods will be delivered. We will contact you 1-2 days before the delivery to confirm the delivery date.

Is there an additional charge for delivery?

There may be additional charges for delivery services.

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